Improved CCS reporting capabilities provide your customers with the necessary tools for an optimal performing call center and give you greater insight into how your customer’s business is handling calls.
To make it easier to understand certain call dispositions, we standardized terms across reporting and completed events. View
the definitions and clarification of these new terms.
Improved search capability
With the new standardized terms, an ‘Outcome field’ makes it possible to search by call disposition instead of just ‘Answered = Yes or No’. This capability offers more streamlined and accurate searches.
You now have the convenience of sending reports on a daily, weekly or monthly schedule set with the parameters of information needed to email addresses specified.
Queue and agent performance reports
Flexible, customized reporting at your fingertips—now with more capabilities.
Contact your Windstream Enterprise Resale account team to learn more.