Now Available: OfficeSuite UC® White Label Text Messaging
 
March News
We’re excited to share our newest feature: the ability to send and receive business text messages on the OfficeSuite UC® White Label Desktop and Mobile app. 
Now Available: OfficeSuite UC® White Label Text Messaging
We're excited to share our newest feature: the ability to send and receive business text messages on the OfficeSuite UC® White Label Desktop and Mobile app. 

Some distinguishing characteristics of this new feature include:

  • The ability to send/receive SMS messages on any desktop, iOS or Android device, allowing your customers to text from any location without using their personal mobile number
  • Seamless integration within OfficeSuite UC White Label's existing chat function, so all messages are managed within one screen
  • Instant messaging even when your customers are not in the office, providing increased productivity and efficiency 

This self-serve option is accessible in the Partner Portal under Other Services. Select Business SMS from the menu and then click Buy Licenses to purchase.

After purchasing, go to Phone System and scroll down to Hosted Services Licenses, which will show your unallocated license. To assign the license to an end-user, click the Manage button and select the end-user. 

NOTE: It may take up to eight hours before the end-user can send and receive Business SMS text messages.   

For additional information and details, please contact your Windstream Enterprise Resale Account Executive.

New Broadband Access Options for DIA Prem
New access quoting and ordering options have been added to our Dedicated Internet Access (DIA to Prem) product in the Customer Portal Tool (CPT). In addition to existing Type 1 and Type 2 access methods (which currently include DS1, Ethernet and Fixed Wireless), we’ve expanded our offerings to include a nationwide portfolio of off-net broadband access types across more than 15 providers, covering over 90% of the U.S.

These new asymmetrical Layer 3 access options include Cable and IP Broadband (ADSL), featuring download speeds ranging from 1.5 Mb to 500 Mb. The new access additions further enable the ability for our partners to consolidate all end-user locations with a single point of contact for billing and support, as well as minimize managing a myriad of vendor relationships across the country.

For additional information and details, please contact your Windstream Enterprise Resale Account Executive.
New OfficeSuite UC® White Label CCS Enhancements
The following Contact Center Services (CCS) enhancements will be available for the OfficeSuite UC® White Label product line in March: Interactive Voice Response (IVR), Customer Call Back, Outbound Call Center capabilities and Digit-Less Call Recording.

NOTE: The newly added CCS capabilities are available with the Contact Center option only (not eQueues).

The following provides a detailed description of the new features:

  • Interactive Voice Response (IVR)
    Digit collection through the IVR allows the customer's Contact Center agent to assist customers more quickly by putting necessary information (e.g., account number) into the agent's screen when the caller is delivered. 
  • Customer Call Back
    Callers in queue will be able to request a call back without losing their position. When an agent becomes available, the customer receives a call back automatically.
  • Outbound Queues for Outbound Calling
    In addition to an inbound Contact Center, outbound calling will be available with the Contact Center service. Customers familiar with the inbound features such as dashboards and reports will have the same features for their outbound queues.
  • Digit-Less Call Recording
    Users will no longer have to dial a specific digit for a call to be call recording eligible. Administrators can define user extensions that are always call recording eligible regardless of the "escape digit".

For additional information and details, please contact your Windstream Enterprise Resale Account Executive.
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