June News
We’re excited to share our newest feature: the ability to send and receive business text messages on the OfficeSuite UC® White Label Desktop and Mobile app.
Now available: Loop vendor name with DIA and MPLS quotes
You can now view the name of the underlying loop provider on layer 3 services quotes (DIA and MPLS) in our Customer Portal Tool (CPT), giving you added visibility and control to improve your end users’ solutions and experience.
This enhancement is in addition to the recently released functionality that enables you to exclude specific loop providers on individual quotes.
To learn more, contact your Windstream Enterprise Resale account team.
WOL integration into CPT
In our ongoing efforts to improve your experience, we’re integrating the WOL (Windstream Online) portal into CPT (Customer Portal Tool) this summer. Upon completion, CPT will provide resale partners more end-to-end, self-service capabilities such as trouble ticketing and Windstream RevChain 8 bill view. This change will enable you to leverage a single portal for virtually all your service needs.
You’ll be hearing more from us in the weeks and months ahead. While we’ve taken an extensive approach to ensure CPT maintains the vital functionality used in WOL today, please share any key capabilities and reports you use in WOL with your Windstream Enterprise Resale account team, so we can continue to meet your needs.
Now available: Chat Pop-up in the Desktop App
In addition to the OfficeSuite UC® White Label Hosted Services Portal, Chat Pop-up is now available in the Desktop App.
In the Menu, go to the ‘Support’ tab and then to the ‘Software’ tab where you can download from the panel shown below. Once completed, you will be able to enjoy the convenience and ease of chat notifications.
To learn more, contact your Windstream Enterprise Resale account team.
Are your customers protected from DoS attacks?
When you think of “security solutions”, firewalls or intrusion detection systems probably come to mind, but these solutions are primarily designed to guard against a data breach and don’t address network availability.
Denial of Service (DoS) attacks come in several forms with the most common being Distributed DoS attacks that flood their network with harmful traffic, potentially crippling and shutting them down.
Can you imagine a business with a significant online presence—such as a financial institution or an e-commerce website—not being able to deliver the services customers depend on? The consequences of not protecting their network come at an immense cost, including lost business, a damaged reputation and potential lawsuits.
Our DDoS Mitigation solution can help your customers manage the risks of network downtime associated with DDoS attacks. Our service instantly detects and quickly mitigates the attack through our scrubbing centers, empowering your customers to combat these large-scale attacks.
Your customers may not be able to prevent DDoS attacks, but you can equip them with the right defense should they occur.
To learn more, contact your Windstream Enterprise Resale account team.
Availability reminder: OfficeSuite UC® White Label - PC Softphone Version 5.4
By now, all OfficeSuite UC® White Label users of the PC Softphone should have upgraded to v5.4 if a version of 4.4 or below was being used. Unfortunately, older versions will no longer function.
Benefits include:
- Quicker call connections
- Windows 10 compatibility enhancements
- Bug fixes and stability improvements
If your customers have any issues with their PC Softphone not functioning, please advise them to upgrade by going to the Hosted Services portal App Gallery under the ‘Support’ tab. Select ‘Software’ and then click ‘GET IT NOW’ on the Softphone panel.
To learn more, contact your Windstream Enterprise Resale account team.
Windstream Enterprise collaborates with businesses across the U.S. to drive digital transformation by delivering solutions that solve today's most complex networking and communication challenges.
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